TTTALK NL Privacy Policy

1. Data Controller

TTTALK NL, based in the Netherlands, is the Data Controller responsible for processing your personal data under applicable data protection laws.

For questions or data requests, contact us at: support.nl@tttalk.nl

2. Personal Data We Collect

TTTALK NL collects the following categories of data:

• Identity Data: Name, date of birth, nationality.
• Contact Data: Email address, phone number, residential address.
• Account Data: Profile information, account preferences, language.
• Payment Data: Transaction details (handled via secure third-party payment processors).
• Booking Data: Booking history, travel preferences, interaction with hosts/guests.
• Technical Data: IP address, device type, browser information, cookies.
• Communication Data: Messages exchanged within the platform, customer support communications.

3. Purpose and Legal Basis of Data Processing

We process personal data for the following purposes:

4. Data Retention

We store personal data only as long as necessary to fulfill the purposes described, or as required by law. Data linked to financial transactions will be retained for a minimum period in accordance with Dutch tax regulations (usually 7 years).

5. Data Sharing

TTTALK NL only shares personal data with:

• Trusted third-party service providers (e.g., payment processors like Stripe);
• Public authorities when legally required;
• Other users (limited profile information necessary for bookings);

We do not sell personal data to third parties.

6. International Data Transfers

As TTTALK NL may serve users globally, personal data may be transferred outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards (such as Standard Contractual Clauses) to protect your data.

7. Your Rights

As a user, you have the right to:

• Access your personal data;
• Rectify incorrect or incomplete data;
• Request erasure (“right to be forgotten”);
• Restrict processing;
• Object to processing in certain circumstances;
• Withdraw consent at any time (where applicable);
• Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Cookies and Tracking Technologies

Our platform uses essential cookies for functionality and may use analytics cookies (e.g., Google Analytics) with consent, to improve performance and user experience. Detailed information is available in our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures (encryption, secure servers, access controls) to ensure your data is protected against unauthorized access, loss, or misuse.

10. Updates to This Policy

We may update this Privacy Policy to reflect legal updates or changes in our services. Significant changes will be notified by email or through the platform.

By using TTTALK NL, you agree to this Privacy Policy and the processing of your data as described herein.